Privacy Policy

1. Introduction

Welcome to Kbroz AutoChat, a service provided by Kbroz Ecom Solutions. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and transparent manner. This policy explains how we collect, use, and protect information when you use our automation platform.

2. Data We Collect via Meta APIs

To provide our automation services, we request access to certain information through Meta (Facebook/Instagram) Graph APIs. This includes:

• Direct Messages: To provide automated replies to customer inquiries.
• Public Comments: To trigger automated private and public responses to users interacting with your posts.
• Story Mentions: To automatically engage with users who tag your business in their Stories.
• Basic Profile Info: Usernames and IDs to identify unique participants in automated flows.

3. How We Use Your Data

We use the data collected strictly for the following purposes:

• Facilitating real-time automated messaging.
• Providing analytics and performance reports on keyword triggers.
• Logging chat history for business administrators to monitor bot performance.

We do not sell, rent, or trade your personal data or your customers' data to third parties.

4. Data Retention and Security

We store chat logs and analytics data on secure servers. Data is retained only as long as necessary to provide the service or as requested by the user. Users may delete their connected accounts and associated data at any time through the dashboard.

5. User Rights & Data Deletion

In compliance with Meta Platform Policies, we provide a clear path for data deletion. If you wish to revoke access or delete your stored data, you may:

• Disconnect your Facebook/Instagram page in the Dashboard settings.
• Contact us at support@kbroz.com to request a full account and data wipe.